Testimonials

A few good words from our clients...

We’re positive you couldn’t make a better choice than The Affiliated Group, but don’t take our word for it. Here’s what some of our clients have to say about us, our people, and the work we perform on their behalf.

Our Company has been working with The Affiliated Group (TAG) for over 10 years. I have been managing them as the client for over two years. They have collected on our returned store merchandise paper checks and fees and have been number one in liquidations and performance on a monthly basis over the last several years. I have expanded their volume over the years on the returned paper checks because of their excellent performance and added a debit card project with them as well in which they have been number one in liquidations and performance since day one of their start on that project.
TAG has been an excellent partner over the years with their performance, audit standards, compliance and security compliance, and sharing best practices.
I recommend TAG as a vendor/agency. They have exceeded our expectations.
– TAG Fortune 500 Financial Client

We recently switched to The Affiliated Group and are in the early stages of our business relationship, but have been very pleased with how the transition has gone. TAG has an organized, formal transition process and keeps the ball rolling from the start. The constant communication from them made me very comfortable with the process and never did I feel as if we weren’t their #1 priority. From the Sales Manager to the IT representative each employee is professional, courteous, and easy to deal with. They truly are a class act operation.
– TAG Utility Client

You guys do a fabulous job over there!! I have had patients tell me that they cannot believe how nice you are and they have never dealt with nice collection agencies before! And guess what else?? Those patients pay us!!! Keep up the great work!
– TAG Medical Client

We have done business with The Affiliated Group for the past 7 years as a secondary agency. During those 7 years our company has gone through a few changes and The Affiliated Group always adapted to the change very easily. They are a company who responds in a timely fashion to any request we may have. It has been a pleasure doing business with The Affiliated Group.
– TAG Medical Client

For the past many years, The Affiliated Group has been handling a large portion of our secondary “at risk” paper check collections. Their efforts and success has allowed for continued growth with our business. They currently also handle a large portion of our “guaranteed” portfolio. Their overall success with our collection needs, has allowed them to lead our current Champion/Challenger program and to not only drive the competition, but to set the standard for how ethical and lawful collection efforts should be handled. We are extremely happy to have such a great group assisting with our business growth and look forward to yet another wonderful year in our partnership.
They are a trusted friend in collections and we feel confident with their decisions relating to our business partnership.
– TAG Financial Client

We outsourced our student receivable collections to TAG when the two other agencies we were using were not performing on accounts that had been in their charge for quite some time. TAG was a State suggestion and I placed some very old accounts as Secondary placements only to be pleasantly surprised with the results. It was then that I decided to use TAG for Primary Placements as well. The results have been to my satisfaction. I would highly recommend TAG to anyone needing a collection service for delinquent accounts. The TAG team is willing and eager to work all accounts regardless of size of the debt.
– TAG Government Client

Our motivation, as a multi-location organization, was to increase collection results of outstanding balances that were inactive at each location. Outsourcing relieves some of the responsibilities of collecting on accounts that are not closely at hand for communication. Outsourcing has more capabilities to communicate and receive a quicker payment response.
– Bonnie, TAG Education Client

Several years ago we were experiencing a double digit growth in self-pay. In identifying the necessary resources required to manage this growth, we found it to be advantageous to out-source our customer service outbound calls to a professional company dedicated to this work. This allowed our internal customer service personnel to focus on patient relations.
The Affiliated Group has been providing 1st party customer service calls for our organization for approximately 6 years. Our business office has been tracking their results monthly over this period of time and the ratio of cash to expense averages approximately a 12:1 ratio, which gives us an excellent return on investment. We have also experienced very high customer satisfaction with this program.
– TAG Medical Client

The Affiliated Group has collected thousands of dollars of outstanding debts for us over several years. Their representatives are always courteous and promptly respond to any problems or concerns we present to them. They are proactive in seeking better methods of collection and resolve problems that make our interaction more efficient. They consistently provide excellent service.
– Ray M., TAG Government Client

Our Utility Company has utilized The Affiliated Group, Inc as one of our collection vendor’s going back at least 10 years. My staff and I have visited The Affiliated Group on numerous occasions to meet with their IT Team, Administrative Staff and Collection Team. All of their staff are knowledgeable and very professional.
We are an investor-owned utility with a goal to provide superior customer service. It is our top priority to continuously improve our ability to serve our customer’s needs. I am pleased to say that Affiliated has an excellent "grasp" of customer care relationships, concepts and techniques when dealing with the extremely sensitive issue of debt collection. Accountability and integrity are fundamental to our business.
Our bad-debt collections continue to increase, largely due to their performance. The statements and reports they provide are always accurate and timely. Affiliated has a very good record of consistently meeting or exceeding all of our recovery, service and technical goals and requirements.
On both a professional and a personal level, I would not hesitate to recommend The Affiliated Group, to any firm seeking a professional, ethical and highly qualified collection agency.
– John V., Manager, Agency Relations, Fortune 500 TAG Utility Client

I am writing to thank you for the pleasant transition we’ve experienced while moving into a new process of collecting fees for our parking citations. Your guidance has been much appreciated as we’ve jumped into this “feet first.” We were nervous to use a collections company for overdue tickets based on anticipated public backlash to our elected officials. Our commissioners have not gotten one complaint regarding our citations going to a collections company. The process has been very clean and for that we are so grateful.
The Affiliated Group “Client Access Web” allows us to easily post, edit and cancel accounts. If there is ever a question or issue; I feel very comfortable calling the Client Services staff as they are extremely helpful and pleasant. Payments can be received in our office or through the Affiliated Group. This has made things easier for the customers we’re working with.
Before working with The Affiliated Group, we struggled to collect delinquent fee payments. In our first two months, the Affiliated Group facilitated an 18% return on the fees we turned over to them. We are ecstatic on the results that The Affiliated Group has produced for us!
– Annie A., TAG Government Client