A Few Good Words from Our Clients

“I am writing to thank you for the pleasant transition we’ve experienced while moving into a new process of collecting fees for our parking citations.  Your guidance has been much appreciated as we’ve jumped into this “feet first.”  We were nervous to use a collections company for overdue tickets based on anticipated public backlash to our elected officials.  Our commissioners have not gotten one complaint regarding our citations going to a collections company.  The process has been very clean and for that we are so grateful. 

The Affiliated Group “Client Access Web” allows us to easily post, edit and cancel accounts.  If there is ever a question or issue; I feel very comfortable calling the Client Services staff as they are really helpful and pleasant.  Payments can be received right in our office or through the Affiliated Group.  This has made things easier for the customers we’re working with. 

Before working with The Affiliated Group, we struggled to collect delinquent fee payments.  In our first two months, the Affiliated Group facilitated an 18% return on the fees we turned over to them.  We are ecstatic on the results that The Affiliated Group has produced for us!”

– Annie Olson
Customer Service Supervisor, Minneapolis Park and Recreation Board

“Xcel Energy has utilized The Affiliated Group, Inc as one of our collection vendor’s going back at least 10 years. My staff and I have visited The Affiliated Group on numerous occasions to meet with their IT Team, Administrative Staff and Collection Team. All of their staff is knowledgeable and very professional.

Xcel Energy is an investor-owned utility with a goal to provide superior customer service. It is our top priority to continuously improve our ability to serve our customer’s needs. I am pleased to say that Affiliated has an excellent "grasp" of customer care relationships, concepts and techniques when dealing with the extremely sensitive issue of debt collection. Accountability and integrity are fundamental to our business.

Our bad-debt collections continue to increase, largely due to their performance. The statements and reports they provide are always accurate and timely. Affiliated has a very good record of consistently meeting or exceeding all of our recovery, service and technical goals and requirements.

On both a professional and a personal level, I would not hesitate to recommend The Affiliated Group, to any firm seeking a professional, ethical and highly qualified collection agency.”

– John Velasquez, Manager
Agency Relations, Xcel Energy

“The Affiliated Group has collected thousands of dollars of outstanding debts for us over several years. Their representatives are always courteous and promptly respond to any problems or concerns we present to them. They are proactive in seeking better methods of collection and resolve problems that make our interaction more efficient. They consistently provide excellent service.”

– Ray Morales
Manager, Utility Billing City of Minneapolis